Returns & Shipping

Free Shipping

Free shipping is available to customers within New Zealand and Australia on orders over $150 NZD. Free shipping within NZ is generally overnight.
Free shipping to Australia may take between 3 - 10 business days and is an untracked service.

Before we get into specifics, let us be clear on our shipping "philosophy":

  • We want to get things to you as quickly as humanly possible
  • To keep things simple, we offer Free Shipping within Australia & New Zealand on orders over $150
  • If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged after we average out all the costs for flat rate shipping.
  • Undercommit; overdeliver

Our primary shipping service is Courier Post NZ or New Zealand Post International.

 

Delivery Time

Delivery Time is dependent on 2 factors: 

  1. "Availability". Every product will have one of either 3 stock statuses.
    Add to Cart - Available for dispatch within 24 hours
    Pre-Order - Product is on back order and will ship within 24 hours of arrival to the store
    Out of Stock - Product is out of stock until such time as new stock arrives or product is removed from the store

    We maintain actual stock levels as accurately as possible. If we ever do run into an issue with stock numbers, you will be contacted immediately. Usually within 24 hours. 

  2. The method of delivery - our Free shipping method is either Courier Post (Within New Zealand) or New Zealand Post (Australian addresses). Courier Post is usually overnight; New Zealand Post to Australia is usually between 3 - 10 days.
    Faster shipping methods are available for Australian customers at 2- 6 days or 1-5 days at checkout and include tracking.

    Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, we won't be able to ship an item the same day as all the shippers are closed. 

          Rural addresses or smaller towns within Australia & New Zealand may add an extra day to delivery.

 

Free Shipping Offers

Orders over $150 NZD qualify for Free Shipping within New Zealand & Australia, which will be Courier Post or New Zealand Post International Air (3-10 days for Australian addresses). Free shipping promotions are available on shipments to New Zealand & Australia Only.


Overnight Delivery - NZ Only

Overnight delivery applies to New Zealand orders placed before 3pm the same day (excluding Friday & weekends). All orders placed before then will be dispatched on the same day for next day delivery. Excluding Rural addresses and smaller towns.

 

Saturday Delivery

New Zealand customers have a Saturday delivery option available for orders placed on Friday or Thursday after 3pm that need to be delivered on Saturday. Otherwise orders placed after 3pm Thursday and during Friday won't be delivered until the following Monday.

Rural customers will receive the benefit of Saturday delivery. If you are rural we advise that you do not use the Saturday delivery option.

 

Calculating Cost

Shipping costs are generally based on a flat rate dependent on weight and size tiers set by our shipping carriers. Flat rate shipping can be difficult to work out, however we aim to keep shipping costs a cost only and do not profit from shipping charges. 

 

International Shipping Outside of NZ & AUS

We have flat rates for other countries outside of New Zealand & Australia with a number of options available. Most notably the USA. These rates are available at checkout. Shipping outside of New Zealand & Australia may take 3-10 days, 2-6 days or 1-5 days dependant on the option you select at checkout. All international order are shipped using New Zealand Post Air Freight service. All international parcels will have tracking provided.

 

Returns

You may return most new items together with undamaged original product packaging within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or payment processor to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Public Holidays:

Please note that there will be packing and shipping delays during public holidays in New Zealand. Easter, Anzac, Labour day, Waitangi Day, Queens Birthday, Christmas and New Years holidays will add extra days to packing and shipping times. We advise that you order items a week or 2 before anticipating these dates to ensure you receive your items before any holiday period.